LGE Canada

  • Technical Support Specialist

    Location CA-ON-North York
    Posted Date 2 weeks ago(10/31/2018 10:32 AM)
    Job ID
    2018-1602
    # Positions
    1
    Category
    Engineering
  • Overview

     

    LG Electronics Inc. is looking for a candidate to fill a position in our Air Conditioning  division.  As the successful candidate of the CAC team, the Technical Service Representative will ensure that the technical support and training of commercial air conditioning and VRF systems meets and where possible exceeds LG Canada’s commitment to quality service in meeting the needs of our distributors and contractors. This position will report to training and technical service manager.

    Responsibilities

     

    The Technical Service Representative will answer incoming calls and emails from Dealers, contractors and LG departments.  On a regular basis the TSR will perform training and act as a company liaison troubleshooting and resolving any technical & service issues that may arise over the phone, by email or by traveling to job sites if required . To be successful the individual MUST HAVE in depth technical knowledge of refrigeration and air conditioning systems with general knowledge about VRF systems. 

    • Create documents, commissioning log reports and training materials.
    • Ability to provide training to distributors and contractors on installation and servicing the equipment
    • Support distributors and contractors over the phone, email and in person if required.
    • Provide quality reports and communicate with factory for product improvement

    Qualifications

     

    Skills/Knowledge/Experience Required:

    • College or Trade School
    • ODP certification
    • Minimum 10 years of experience in commercial refrigeration and HVAC industry
    • Strong knowledge in troubleshooting electrical circuits
    • Knowledge in BMS systems(Bacnet, LON) and control networks is an asset
    • 313A refrigeration license is an asset
    • Excellent communication skills in English (French would be an asset)
    • PowerPoint/Excel/Word
    • Problem solving skills
    • Relationship Building/Teamwork skills
    • Accuracy & Thoroughness
    • Commitment & Perseverance

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