Area of Responsibility
§ Assist the AR manager to coach team to handle and resolve internal and external customer issue
§ Assist AR Manager for preparation of weekly, monthly and year end reports
§ Understand the business practice to assist AR manager
§ Assist the AR manager with special projects when required.
§ Serves as back up of AR Manager and other team members in his/her absence
2. Order Approval
§ Review and release held orders for assigned accounts several times a day
§ Contact dealers to investigate and resolve issues on accounts
§ Notify Sales Representative if orders cannot be released due to account status eg. past due invoices
§ Regularly review aged trial balance to determine customers that have past due invoices and contact them for payment status.
§ Determine if payment has been sent and if not, negotiate the quickest possible payment of past due account.
§ Escalate notification to Sales Managers and Credit & Collection Manager of any accounts who have failed to keep commitments.
§ Call customers who are over the credit limit and negotiate a pay down of their outstanding balances.
§ Recommend legal action or termination of service where
payment is not forthcoming
§ Place delinquent accounts with third part collection agency and follow up with agency to ensure settlement of the
4. Daily Account Maintenance
§ Identify, review and resolve any disputed items for assigned customers.
§ Review all confirmed credit notes for customers and offset them against invoices based on customers’ written authorization.
§ Complete regular offset report to reconcile past due invoices perform offset in GERP.
§ Respond to all requests for information from customers including sending monthly statements, copies of invoices or credit notes as needed.
§ Download and email accounts statements for those customers that have requested electronic data.
Education level and/or relevant experience(s)
§ Post Secondary Education or equivalent work experience
§ 5 -10 years of accounts receivable experience in manufacturing industry
§ Experience in a customer service environment is a definite asset.
Knowledge and skills (general and technical)
§ Experienced and proficient with Microsoft Office skills ( Word, Excel, Outlook, Powerpoint, etc )
§ Excellent verbal and written communication skills in English (French is an asset).
§ Ability to work well in a high stress environment with minimal supervision.
§ Strong attention to detail and ability to meet deadlines in a fast-paced
§ A strong time management and organizational skills
§ Highly motivated, goals oriented individual who enjoys customer contact and is passionate about problem solving
Other requirements (licenses, certifications, specialized training, physical or mental abilities required)
§ Certification is an asset but not required