LGE Canada

Accounts Receivable Associate

Location CA-ON-Toronto
Posted Date 1 month ago(1/22/2018 2:38 PM)
Job ID
# Positions


The Accounts Receivable Associate is responsible for the collection, order releasing and reconciliation of active portfolio accounts. The Associate ensures that LG receives prompt payments while adhering to established credit limits and overall adherence to credit policies and procedure.


Order Approval

  • Review and release held orders for assigned accounts several times a day
  • Contact dealers to investigate and resolve issues on accounts
  • Notify Sales Representative if orders cannot be released due to account status eg. past due invoices


  • Regularly review aged trial balance to determine customers that have past due invoices and contact them for payment status.
  • Determine if payment has been sent and if not, negotiate the quickest possible payment of past due account.
  • Escalate notification to Sales Managers and Credit & Collection Manager of any accounts who have failed to keep commitments.
  • Call customers who are over the credit limit and negotiate a pay down of their outstanding balances.
  • Recommend legal action or termination of service where payment is not forthcoming
  • Place delinquent accounts with third part collection agency and follow up with agency to ensure settlement of the accounts.

Account Reconciliation

  • Identify, review and resolve any disputed items for assigned customers.
  • Review all confirmed credit notes for customers and offset them against invoices based on customers’ written authorization.
  • Complete regular offset report to reconcile past due invoices perform offset in GERP.


  • Respond to all requests for information from customers including sending monthly statements, copies of invoices or credit notes as needed.
  • Download and email accounts statements for those customers that have requested electronic data.
  • Assist the manager with special projects when required.
  • Assist the Credit and collection manager to coach Collection team to handle issue among teams
  • Understand the business practice to assist Credit and Collection manager


  • Post Secondary Education or equivalent work experience
  • 2-3 years of Credit and Collections experience in the retail or consumer packaged goods industry.
  • Familiarity with Accounts Receivable function, especially sales program, deductions and merchandise returns.
  • Experience in a customer service environment is a definite asset.
  • Intermediate computer skills, including Excel, Word and Powerpoint
  • Excellent verbal and written communication skills in English (French is an asset).
  • Ability to work well in a high stress environment with minimal supervision.
  • Ability to work well in a team environment.
  • Highly motivated, goals oriented individual who enjoys customer contact and is passionate about problem solving.

LG Electronics Canada Inc., is an Equal Opportunity Employer.   In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), and the Ontario Human Rights Code, LG Electronics Canada Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.   If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.  


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