LGE Canada

Credit Associate

2 weeks ago
Job ID
# Positions



The Credit Associate is responsible for overall credit / risk management. The Credit Associate ensures that LG full documentation for new customers is set in accordance with the established credit limits and overall adherence to the company's credit policies and procedure.


Order Approval

  • Review and release held orders from credit hold for all accounts several times a day
  • Contact dealers to investigate and resolve credit issues on accounts
  • Notify Sales Representative if orders cannot be released due to account status eg. Credit shortage, BAD AR

Account Management

  • Process new credit applications for specific sales channels
  • Determine customers’ credits worthiness or risk potential.
  • Analyze credit data and financial statements
  • Escalate notification to Sales Managers, Insurers, and A/R Manager of any accounts that failed credit assessment.
  • Call customers who are over the credit limit and negotiate a pay down of their outstanding balances.
  • Recommend legal action or termination of service where payment is not forthcoming.
  • Monitor public companies' customers for breaking news and releases


  • Manage and maintain customers’ portfolios; if any changes, update and share them with insurers in a timely manner.
  • Verify and review all endorsements from insurance companies.
  • Prepare seasonal credit limit based on sales forecast.
  • Process insurance premium payments
  • Communication with HQ in terms of insurance changes.
  • Prepare all documentations to file a claim for default and bankruptcy.
  • Monitor and follow up requests from insurers and buyers

Project Management:

  • Request and resolve all system issues with IT / CNS team.
  • Study EDW and improve charts and reports as needed.
  • Assist the manager with special projects when required.


  • Daily AR report, Weekly report, Monthly LG risk report, Heat map report, MBR materials, Credit Summary Report.
  • Prepare and provide specialized reporting requests to management upon request


  • Post Secondary Education or equivalent work experience
  • 5 + years of Credit and Collections experience in the retail or consumer packaged goods industry.
  • Familiarity with Accounts Receivable function, especially sales program, deductions and merchandise returns.
  • Experience in a customer service environment is a definite asset.
  • Intermediate computer skills, including Excel,  Word and Powerpoint

  • Excellent verbal and written communication skills in English (Korean is an asset).

  • Ability to work well in a high stress environment with minimal supervision.

  • Ability to work well in a team environment.

  • Highly motivated, goals oriented individual who enjoys customer contact and is passionate about problem solving.


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