Service Coverage Management:
- To maintain currently service coverage and also recruit new service partners to cover new and existing marketplaces.
- To be a liaison or business partner between the ASC/D and LG Electronics.
Network Performance Management:
- To monitor and make adjustments to the service network based on performance levels and territory coverage.
- To share best practices to improve overall network performance.
- 2017 Key Performance Index (Repair Turn Around Time - 5 days, Long Term Repair Turn Around Time - 5.4, Network Promoter Score - 55%, Pending Calls Management 90%, First Repair First Time 80%))
Service Cost Management:
- To actively engage in exception management of ASCs with identified high costs of business.
- 2017 Key Performance Index – 3.4% cost rate, Reclaim 7.5%
Enforcing Guidelines and Policies:
- To strictly enforce all LG guidelines and policies so that LG interested are addressed.
- Performing field audits and business meetings with owner principals.
- To offer solution to sales reps within their territories with service issues arise.
Approvals and Authorizations:
- To provide authorization to all special request, examples Mileage, Replacement Authorizations, etc.